The Customs Service Charter sets our endeavors to provide quality service to meet the expectations of our clients. The Service Charter will provide information on our key objectives, who we stand to serve, the value we subscribe to in order to deliver our services, our expectation of stakeholders and what our stakeholders need to do.
We have a Corporate Plan (2024 – 2028) which sets Our Client Service Charter to be reviewed and updated to improve our engagement with stakeholders. We will introduce a centralized Client Services area to manage stakeholder enquiries and direct queries appropriately.